We adhere to the Data Protection Act 1998 and will never give away your personal information to a third party. Any information we collect from you is only ever used in an aggregate form for analysis purposes, to select panelists for survey invitations and to send you newsletters related to the research from time to time. We sometimes invite you to complete surveys from external organisations. In such surveys you will never be asked for information that can be used to identify you personally. Sometimes these organisations may ask for your permission to re-contact you for follow-up research, in which case they will not be able to do so without your explicit permission. If you want more information, please see our Privacy Policy/Terms and Conditions.
To receive full incentives you need to qualify for and complete the full survey. Upon completion you should be shown a message thanking you for your participation and then be credited with the incentive specified in the invite email.
This is automatically credited after you have completed a survey (for which the reward is a direct payment). Occasionally, incentives will have to be credited manually. You will be notified when this is the case so you know when to expect them in your account.
First, please remember that the password recognition is case sensitive, so you must use capitals and small letters in the right places. Also, please remember to use the right email address (i.e. the one you signed up with) if you have more than one. When you have logged in the first time, you have the opportunity to change your password to something that is easy to remember.
If you still cannot login, click on the "Forgot your Log In details (Username, Password)?" link on the member page and you will be sent a new username and password to you in an email from admin@cintindex.com. Please check your junk mail if it has not landed in your inbox.
As stated in our Terms and Conditions (see bottom), due to the rules and regulations surrounding the ways in which market research should be conducted, we are not able to offer our service to people under the age of 16.
Login in to your member page and click the ´unregister´ link. Please note that by leaving the Viewback panel, you will lose any incentive earned after you last redeemed. All your information will then be removed from our database, this may take a few business days.
The more profile information you provide when you register, the more likely you are to receive survey invites. On registering we also ask how many surveys you would like to participate in. We aim to match the number of surveys with your interest in completing surveys.
The most probable reason for this is that you belong to a target-group not currently requested in the system. You can greatly increase the chance of receiving surveys by always ensuring that your profile details are complete and up to date. Updating your personal information is accomplished on your member page.
Not at all. We don't like to over burden people with surveys, and aim to invite members to participate in relevant surveys, based on the registration information we collect. Not participating in a survey in no way prejudices whether you will be asked to participate in the next one. If you haven't participated in a survey for a while, you may receive an email checking that you wish to remain in the panel, or requesting that you update your profile.
Surveys will cover a number of different topics, either specifically related to Daybreak, Lorraine or associated advertisers and other organisations. Surveys will generally be about your television viewing habits lifestyle and the purchasing decisions you make.
You are eligible from the very moment you sign-up to receive surveys. Therefore you could receive an invitation right away. Generally speaking however, you should receive your first survey within two or three weeks. Do make sure that info@viewback.tv is added to your safelist in your email address book so as to ensure the survey invites do not land in your junkmail.
This depends on the length of interview. Most rewards vary from £0.50 up to £10. If cash is the reward for the survey, it is clearly stated before you participate. Most of the time your Viewback account will be credited money that can be redeemed through PayPal. For completing surveys on Daybreak / Lorraine TV show content you will be entered into a quarterly prize draw.
Yes, if you qualify for and fully complete a survey. Sometimes not everyone fits the profile that the organisation hosting the survey desires. Most often, you are not paid for answering the screening questions (e.g. what brand of mobile phone do you own?). However, we seek to provide you with enough survey taking opportunities and you can contact us at any point with your feedback.
Once you have £4 credit or above, login to your member page, select your payment method if you have not already done so, then click the redeem button. That will then either transfer the money to your PayPal account (if it is linked to the same email address as what you used to register for Viewback) or send you an email asking you to set one up and link it to this email address.
Yes, this is how the rewards you earn are redeemed. With a PayPal account you can have the money end up in your bank account or spend it online. If you do not already have one, setting up a PayPal account is easy. Just go to www.paypal.com and follow the steps.
No. We use Pay Pal and Click and Buy because they are efficient systems, widely used and respected. It allows us to keep administration costs lower, and to pay our panelists quickly and easily.
Viewback is managed and hosted by EasyInsites Ltd on behalf of the ITV. Our registered office is located at 1 Farnham Road, Guildford, Surrey, GU2 4RG.
Find out exactly how your business can benefit from our unique way of setting up custom panels and conducting market research. Just go to www.EasyInsites.com or email Info@EasyInsites.com. Our experienced team will be happy to assess your needs and discuss the services we can provide.
